Squad Member (Part-time) - Irvine
The Squad Member is responsible for fulfilling orders and completing sales transactions and performing other support functions which may include cleaning the food preparation, customer seating or stock areas and maintaining inventory; performs all other responsibilities as directed by the business or as assigned by management. This is a non-exempt position and typically reports to the Store Manager.
Greets customers and takes food order; provides information about products and looks for opportunity to “up-sell” products
Prepares all dessert/drink orders to iSno Cafe and company standards
Operates a cash register and receives payment from customers in cash or credit card, accurately counts and provides change to customers as required, and follows all customer service and cash handling policies and procedures
Educates and informs customers about the differences among coffee beans, coffee preparation and home brewing methods
Cleans and stocks customer area
Follows company and iSno Cafe operational policies and procedures, including those for safety and security, to ensure the safety of all partners during each shift
Maintains a calm demeanor during periods of high volume or unusual events to keep store operating to standard and to set a positive example for the shift team
Demonstrates the ability to interact with the public and coworkers in a friendly, enthusiastic and outgoing manner.
Requires the ability to bend, twist, and stand to perform normal job functions
Requires the ability to speak, read and comprehend instructions, short correspondence and policy documents, as well as converse comfortably with customers
Requires the ability to learn and maintain knowledge of iSno Cafe products and procedures
Some cash handling and customer service experience preferred
- Part-time to Full-time
- Pay: DOE